Customer Service Representative
Rhino Entertainment Group, FYROM
Job Description
Do you enjoy working in a fast-paced and fun work environment?
Do you have a passion for providing a second to none customer experience?
Are you looking for an opportunity to develop your knowledge of an ever-growing industry?
If yes, then you might just be the right fit to join our well-established Casino, Customer Support Team!
We have an exciting work environment with a community of professionals where you can be yourself and advance your career and skills!
We will entrust you with the following responsibilities:
- Having a player first mindset when handling inbound chat or email queries in a timely manner.
- Providing troubleshooting guidance for players’ using our services.
- Conducting Know Your Customer (KYC) checks for newly onboarded players.
- Aim to resolve player queries during the first interaction and were not possible, escalate to the correct department.
- Apply monetary adjustments to player account, such as manual bonuses or free spins.
- Build rapport with players and establish a loyal consumer base through your interactions.
- Diligently escalate any out of the norm scenarios to your leadership team whenever they arise.
- Continuously driving your desire to learn and increase your knowledge within the Operation’s Team.
- Other ad hoc duties, depending on the needs of the business.
Requirements
- Excellent communication skills.
- Fluency in spoken and written English.
- Customer First mindset.
- Creative and forward-thinking.
- Problem solving skills.
- Able to multitask in a fast-paced environment.
- Self-driven and able to work on own initiative.
- Able to work well within a cross-functional team environment.
- Previous experience in an online, customer service position would be considered a plus.
- Experience within the iGaming industry would also be considered a plus.
Benefits
What we offer:- Exciting opportunity to play a pivotal part in the growth and development of a rapidly growing industry
- Competitive salary with health benefits and health insurance
- Attractive bonus packages
- Continuous training and development to enhance your knowledge.
- Career development and growth
- Flexible work
- Social events
- Health allowance
- Diversity of roles, projects, and challenges
- Excellent team-oriented, fun international work environment
About Rhino Entertainment:
Established in 2020, Rhino Entertainment is a fast-growing online gaming operator which consistently punches above its weight, with a multi-brand strategy, operating out of a number of reputable, regulated jurisdictions from which our brands are open to an ever-growing number of markets. Our multi-national teams, who are forward-thinking, passionate, and perseverant, have built fantastic products through which we provide value-driven and exciting online entertainment through industry-leading technologies and an unmatched customer experience.